It's amazing how grateful people can be at times, but when they get the least bit frustrated, they turn wholly.  As a programmer and a computer tech, this can catch me off guard.

When I am upgrading computers, people are ecstatic.  But the moment there is a problem that never existed before that causes some issues, guess where the bull’s-eye goes?  And I guess the biggest frustration is that sometimes they decide to voice their issue as a group, adding more weight to the complaint (which I’m fine with) but more hostility as well.

So, what am I supposed to do in this situation?  Especially when I’ve had an overly foul week myself?  Exactly what I should do – bite my tongue, investigate the issue and pray to God for help finding a solution.